In today’s global environment where the clients are spoilt for choices, customer delight becomes extremely important to make your organization stand out in the crowd. In a survey conducted, it was found out that “in a business to business engagement, ‘delighted’ customers are FIVE TIMES more likely to plan on repurchasing than merely satisfied customers.” In truly customer focused businesses, customer ‘delight’ is part of the culture and make-up of the business. It’s the way we do things around here! Surprising the clients in a positive way. Employees who are the face of the organization need to inbuilt this trait of client delight for the growth of self as well as the organization.
This program will empower participants to:
Client centric culture
Improved Business results
highly experiential activity driven workshop using Case studies, Role plays, Group Activities, Brainstorming & Discussion